Important News About Your Community Portal and Paying Online: New Portal and Mobile App

Dear Homeowner,
 
We heard you! As the management company for your community’s homeowners association, we listened to the feedback we’ve received from you and your neighbors about our online experience for your association.
 
That’s why we’re excited to let you know that we are significantly upgrading the online technology that’s available to you and your community!
 
What You Need to Know
Beginning tomorrow/Tuesday, May 25, our upgraded technology includes: Convenient mobile app Enhanced community portals for easier online payment and access to community information Upgraded Artemis website Bonus: If you pay multiple assessments, you will be able to link all of your accounts together under one user login!  
Our new portal and app technology will allow you to: View and update your profile data  Enjoy real-time access to your account balance  Make secure online payments and schedule recurring payments for maximum convenience  View and print available community documents  Receive email blasts and alerts Access communications tools And much more!    

What You Need to Do
Register for your community’s new portal Tomorrow/Tuesday, May 25, you will receive an invitation by email to register for your community’s new portal. All you need to do is click on the link in the email you receive and follow the registration steps to create new login credentials. You MUST register and create new credentials by using the link in the email you’ll receive on Tuesday. Your previous payment and portal login credentials will no longer be valid. The email will come from your association, and the subject line says “Invitation to Access Portal.” Our online payment system is fully integrated with the app and the portal, so any recurring payments you previously scheduled will remain in-place.  

Get the Artemis Lifestyles app Go to the Apple App store or Google Play. Search for “Artemis Lifestyles.” Download the Artemis Lifestyles app. Your new login credentials will be used for both the portal and the app…allowing you to make payments and access community information from anywhere, anytime!
 
Need Help?
Questions about registering for the app or your community portal? Need help logging in or making an online payment? Contact the customer service team with Frontsteps, our technology partner. Frontsteps is available seven days a week from 8 a.m. to 8 p.m. Eastern time by calling 720-739-3846 or by emailing [email protected] Questions about your community? The Artemis Lifestyles Customer Experience Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern time by calling 407-705-2190 or by emailing [email protected]  

Video Highlights
Check out our video, which gives a brief overview of our new technology, including a step-by-step demo of how you can pay your community’s assessments online:  https://www.youtube.com/watch?v=y6gIiRHnrZQ
 
In-Person Payments Change
With the rollout of the mobile app and the new portal, you will have real-time access for making payments and accessing community information online. Because of these service enhancements, we no longer accept payments in-person at our corporate offices or via dropbox in our office lobbies. You may make a payment via our online payment system, your bank bill-pay service, or by mailing a check or money order made payable to your association to:
 
P.O. Box 620936
Orlando, FL 32862-0936
 
We’re excited to roll out these enhancements for you and your neighbors! Please be on the lookout for your registration email tomorrow, and please reach out with any questions.
 
Thank you!
 
Sincerely,
Artemis Lifestyle Services, Inc.
Your Association’s Community Management Team