Pool Reservations Through Lake Nona App

Dear Laureate Park Residents,

With pool reservations being made through the Lake Nona App, please ensure that your Lake Nona app has been updated to the latest release and enable push notifications.

​In order to access the Aquatic Center and Half-Basketball Court on your reserved date and time, you will be required to show your reservation confirmation via My Passes on the Lake Nona app or your email confirmation and a Valid I.D. for each resident over 18.

DOWNLOAD THE APP:

1. You may download the app using the appropriate link below:
   • Apple App Store
   • Google Play Store (there are known issues with requesting resident access for Google Play users. Please visit lakenonaapp.com and follow the directions below as a workaround if you experience any issues.)
2. Once downloaded, select Visit As a Guest at the bottom of your screen, then select Request Resident Access at the top of your screen.
3. Complete the form and submit. Your request will be reviewed and you’ll receive a response via email within 3 business days, if not sooner. 

 
RESERVE A TIME SLOT:

1. Once logged into the app, select the menu at the top left corner of your screen, then select LP Amenity Reservations and select LP Aquatic Center | Amenity Pass (you may need to scroll down on the menu).
2. Available time slots will be shown on your screen. Select the time slot card that you wish to schedule, then click Select This Pass, choose how many guests from your household will be in attendance (up to 6 residents, no guests) click Continue Reservation and then Confirm Reservation to complete your registration.
3. View confirmed passes on the My Lake Nona page of the app by selecting My Passes button at the top of the page.
4. Push notification reminders for entry and exit will be sent to your device 10 minutes prior to your start time and 10 minutes prior to your end time.
5. If you need to cancel a reservation, you may do so up to 15 minutes before your scheduled time slot. After that time, you will be unable to cancel and it will count against your allotted reservations that week.

 
Please Note: You will be wait listed if the time slot is full. If a cancellation is processed, you will be automatically confirmed and notified via push notification.

UPON ARRIVAL:

1. Please show your app reservation to the attendant at the entrance and present a valid photo I.D. for any resident over 18 for entry.
2. Remember:
   1. No guests will be allowed during the initial phase
   2. Children under 18 years of age must be accompanied by a parent or guardian
   3. A Valid I.D. will be required for entry for anyone over 18
   4. Social Distancing is required
   5. Masks or face coverings are recommended
   6. Residents will be participating at their own risk and are encouraged to take appropriate measures to protect themselves, including following social distancing standards
   7. High risk individuals are encouraged to avoid crowds and other situations that may put them at risk

We thank you in advance for your cooperation and understanding.

Laureate Park Master Association